Upon confirmation of an order, an email will be sent to the customer's registered email without any registration, with all delivery date, billing, payment information, products and values. If you have not received a requested contact email, please contact us in the contacts so that it is sent to the client's email address.
All orders are processed after the effective payment. The formalization of the order can only be a reservation of the products.
The orders must have a maximum term of 15 days, for that period, a year will be canceled by our system.
Orders can be canceled when expressly requested by the customer through one of the following contacts, prior to shipment of orders. At the request of sending the order, the contact for the Garrafeira de Fátima is requested, along with the same solution.
Through the Fátima Garrafeira Online Shop, payments are made through bank transfer and Paypal.
Order statuses are comprised of 3 phases: Pending, Processing and Completed.
1) Pending - Wait for the payment to enter the Garrafeira Fátima system;
2) In Processing - The process is already closed, and a sequence is in processing;
2.1) Standby - Awaits confirmations with the customer to proceed with an order. Exceptional phase.
3) Completed - A fitting has already been shipped.